Shipping Policy

Thank you for visiting and shopping at the Dustless Blasting® Online Store. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy 

Shipment Processing Time 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Marketing Materials will ship after printing, typically in 2 weeks.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we are out of stock or there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment estimated delivery times

< 5kg
AUS Post Express 1-2 business days
> 5kg
TNT 3-8 business days based on location


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders placed before 2:00 PM (CST) and with delivery addresses within continental Australia.

Delivery delays can occasionally occur.

Residential vs Business Addresses

Orders requiring freight shipping will have the following options automatically applied:

For a residential address - the carrier assumes no loading dock or forklift will be present. The delivery vehicle will include a lift gate.

For a business address - the carrier assumes you will have a loading dock and forklift. If you are shipping to a business address that does not have these options, please notify us via email at store@dustlessblasting.com.au so we can make the necessary changes.

Shipments greater than 500 pounds

For Dustless Blasting® machines, large quantities of rust inhibitor, pallets of abrasive, or any other other shipment over 500 pounds, please have a forklift available if you haven’t requested for a delivery truck with a lift gate. Failure to specify the correct delivery type may result in shipping delays and/or additional fees.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Marketing materials include free shipping and will be delivered to you within 15 business days. Tracking numbers for marketing orders are by request only.

Customs, Duties and Taxes

MMLJ,Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged follow the steps below.

  1. Accept your shipment - MMLJ, Inc. will address the issues with the carrier for you.
  2. Note any damage on your shipping receipt - Write the number of boxes damaged and describe the damage (ripped carton, damaged box, etc) beside your signature
  3. Take photos of your shipment - Take photos of the entire shipment, damage to the packaging, close-ups of damaged area, and of your signed receipt with description of the damage.
  4. Contact us about the damage - email store@dustlessblasting.com.au with your order number, your photos, and the number of damaged pieces.
  5. After receiving your info, we will ship a replacement and file a claim with the carrier on your behalf.